Kittykats Cat Sitting Services

All bookings made through Pawshake include the Pawshake Guarantee, which acts as a safety net covering veterinary care for injured or ill pets, and third-party liability for sitters. This coverage, including the Happiness Guarantee for disputes, applies to all services paid for and processed via the Pawshake platform after the initial free Meet & Greet visit.

1. Peace of Mind Guarantee (Veterinary Coverage)
This provides financial assistance if a pet falls ill or is injured during a booking.

What it covers: Emergency veterinary costs for the “guest pet” that result directly from the sitter’s actions or omissions.
Limits: Reimbursement is typically capped at £2,500.  Excess/Deductible: There is a £50 excess for every claim, payable by the pet owner.
Public Liability: Covers sitters against third-party claims for bodily injury or property damage caused by the guest pet, up to a limit of £2,500.

2. Happiness Guarantee
If you are unsatisfied with the service, Pawshake acts as a neutral mediator to resolve disputes and may provide compensation or refunds if a compromise cannot be reached between the owner and sitter.

To ensure your booking is eligible, you must follow these requirements:
Booking & Payment: The stay must be confirmed and paid for through the Pawshake website or app before it begins.
Meet & Greet: A Meet & Greet is mandatory for your first booking with a specific sitter to activate coverage.
Written Agreements: Any special care instructions or agreements must be in writing (e.g., via Pawshake messages).
Reporting: Incidents must be reported to Pawshake support within 24 hours.

The guarantee does not cover the following:
Pre-existing conditions: Illnesses or injuries that existed before the booking.
Property damage: Damage to the sitter’s or owner’s personal property (e.g., chewed furniture).
Preventable conditions: Issues like fleas, ticks, or conditions that could have been prevented by vaccinations.
Sitter’s own pets: Injuries to the sitter’s personal pets are not covered.

• I offer a full refund if cancelled before 12:00 p.m. 7 days before the booking, 50% refund afterward. Please note that I am not able to offer a refund if the booking is cancelled on or after the start date.